Bright Pattern ist die effektivste Cloud-Kontaktcenter-Software, mit der Unternehmen den Multichannel-Service vereinfachen können.
Die Lösung von Bright Pattern bietet eine konzernfähige Architektur, die unterbrechungsfreie Wartung mit laufenden Upgrades und Skalierungen von 5 bis 10.000 gleichzeitig agierenden Mitarbeitern mit einer gemessenen Verfügbarkeit von 99,99 % bietet. Die sofort einsatzbereiten CRM-Integrationen von Bright Pattern erhöhen die Produktivität der Mitarbeiter durch eine integrierte UI, Click-to-Call, Pop-up-Fenster und Aktivitätsverlauf, die automatisch mit dem Ticket gespeichert werden.
Die Lösung von Bright Pattern bietet eine unübertroffene Benutzerfreundlichkeit mit einem neuen intuitiven Desktop für die Verwaltung von Omnichannel-Erfahrungen, einer einheitlichen Benutzeroberfläche zum Einrichten und Ändern von Workflows sowie Überwachung, Berichterstellung und Qualitätsmanagement für und über alle Kanäle.
Bright Pattern is a company worth investing in! We run a BPO of 150 agents collecting accurate data for market research and polling. We were on an archaic free source telephony system with some built on features that we were overpaying for. No we have a robust system for almost the same cost and we don't have to employ a developer to maintain a simple dialer. We've stepped into the future of contact centers.
It is an extremely robust, while easy to use software.
It can handle massive telephony centers with ease while maintaining competitive telco charges.
There is an excellent in hours customer support center that has gone to bat for us time and time again.
The scenario builder will allow anyone with a basic knowledge of telephony to easily program any time of campaign.
Their Development team is consistently looking to improve their software and will often reach-out/receive feedback on what features should be brought in.
Pricey. One of the big hang ups we have with Bright pattern is that were not quite to a place where Omi-channel telephony can be fully utilized and so I feel that I pay for my features/channels I do not use
Some features are rather rudimentary like the built in QA software, or auxiliary state controls
After hours support feels redundant and doesn't seem to reduce wait times on urgent tickets
Carrier Trouble ticket reporting can be hairy
Significant increase in contact rate, ease of user experience.
I love the omnichannel support. I was able to design an outbound dialing program that incorporates telephone calls, automated voicemails, SMS messaging, and email. This approach took my contact rate from ~35% to 61% last month! I could have have accomplished this with out the creativity and expertise of the support staff, they are very knowledgeable about their product and very willing to help with solutions.
It seems to be better designed for a small number of large dialing campaigns as opposed to a large number of small campaigns, but this is likely an issue across predictive dialing platforms. When I am testing new campaigns that only send 100 or so leads each day, it is often more beneficial to manually dial them in 'Preview' mode rather than set up dialing rules and unique campaigns because having one or two agents assigned to several small campaigns often makes the dialer "choke" for lack of a better word. I have also had some integration issues with our CRM, but again I do not believe that 100% (or any percent, to be honest) a reflection of Bright Pattern as much as it is on our CRM software.
Trusource Labs is third-party contact center outsourcing company. As such, we are exposed to a number of different cloud contact center and ACD solutions. Our experience with Brightpattern has been great. We have been using Brightpattern for about two-and-a-half years now. During that time there have been a steady release of updates and improvements. Brightpattern is very receptive to customer requests and enhancements. We mostly use the voice capabilities, however we also use chat/SMS and have currently started working on integration with a mobile app. We have integrated Brightpattern with Salesforce and Zendesk. Zendesk integration was pretty seamless. The integration allows us to make routing decisions based on customer information stored in Zendesk, further customizing the interaction flow. In the end, not everything goes as planned. Questions, as well as problems have come up, and the knowledgeable support staff has always been very responsive in answering questions and resolving problems.
Flexible and powerful.
Custom reporting is a little difficult, however this is being addressed in a coming release.
As a company that serves tens of thousands to hundreds of thousands of senior citizens, our customers want to talk to us via phone. Our customers do not use email, social media, nor other digital communications channels. Our technology team evaluated and even ran live with several other cloud-based contact center solutions and nothing was able to scale and maintain voice quality except for Bright Pattern. Most of the other cloud-based contact center solutions were able to handle our volume when we only had a few agents. But once we started to grow our volume and hiring of agents exponentially, only Bright Pattern proved robust enough to scale.
The robustness of the underlying technology to withstand exponential growth.
The User Interface could use a design upgrade.
We wanted a modular omnichannel solution to engage our customers across most of the digital channels plus voice and be able to track the interactions across all channels.
After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all feature we wanted is out-of-the-box. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless. The web based admin portal with drag and drop functionality is unparalleled and really makes it easier to configure manage the contact center within minutes and removing the complexity that you see in traditional platforms. Overall - a full featured contact center platform, capable of competing with the industry leaders, yet far more simpler and easier to use. Implementation and migration was a breeze - far less effort than what we had expected.
Perhaps improve on the UC aspects of the platform.
Weiter unter folgen häufig gestellte Fragen über Bright Pattern.
Bright Pattern bietet folgende Kostenpläne an:
Beginnt ab: 70,00 $/Monat
Kostenlose Testversion: Verfügbar
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Bright Pattern hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Bright Pattern unterstützt die folgenden Sprachen:
Bright Pattern hat folgende Preismodelle:
Bright Pattern unterstützt die folgenden Geräte:
Bright Pattern kann in folgende Anwendungen integriert werden:
Amazon EC2, Google Analytics, Microsoft Dynamics CRM, PaySimple, Salesforce Sales Cloud, ServiceNow, Twitter, Zendesk, Zoho CRM, Zoho CRM
Bright Pattern bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support