--- description: Ausführliche Erfahrungsberichte zu Spiceworks Cloud Help Desk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Spiceworks Cloud Help Desk dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Website-Monitoring Tools](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.at/software/91171/spiceworks-it-help-desk Seite: 1 / 25\ Zurück: [Nächste Seite](https://www.getapp.at/software/91171/spiceworks-it-help-desk?page=2) > Behalte den Überblick über alles, was in Deinem Netzwerk geschieht - vom nicht genehmigten Installieren einer Software bis hin zu einer beinahe leeren Druckertinte\! Dank Spiceworks kannst Du alle wichtigen Ereignisse in Deinem Netzwerk überwachen und entsprechende Benachrichtigungen erhalten\! > > Bewertung: **4.4/5** von 584 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 584 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ziff Davis ## Gewerblicher Kontext - **Startpreis**: $ 6,00 - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anwendungsmanagement - Aufgabenmanagement - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Bandbreiten-Überwachung - Baseline-Manager - Berichterstattung / Analyse - Beschaffungsmanagement - Compliance Management - Connectivity-Management - Dashboard Software - Diagnosewerkzeuge - E-Mail-Management - Echtzeit-Chat - Einkauf & Empfang - Ereignisprotokolle ## Optionen für Kundensupport - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Website-Monitoring Tools](https://www.getapp.at/directory/113/website-monitoring/software) ## Ähnliche Kategorien - [Website-Monitoring Tools](https://www.getapp.at/directory/113/website-monitoring/software) - [IT Asset Management Software](https://www.getapp.at/directory/325/it-asset-management/software) - [Server Management Software](https://www.getapp.at/directory/647/system-administration/software) - [IT-, Server- und Netzwerk Tools](https://www.getapp.at/directory/652/it-server-network-monitoring/software) - [APM Software (Application Performance Management)](https://www.getapp.at/directory/270/application-monitoring-performance/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (689 reviews) 3. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4077 reviews) 4. [Milvus](https://www.getapp.at/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1758 reviews) ## Nutzerbewertungen ### "Ticketing Tool" — 5.0/5 > **Sandeep** | *25. April 2023* | Gewerbeimmobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up. > > **Nachteile**: The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult. > > We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned. ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6. April 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: When reviewing needs vs cost, this wins hands down\! > > **Nachteile**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5. März 2025* | Tiefbau | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Nachteile**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "When I use Spiceworks Cloud Help Desk, my life is simple" — 5.0/5 > **Gancho** | *13. Februar 2026* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Everything, no special thoughts, and keep going like this. If you add something analogical, only you can ruin the whole system. > > **Nachteile**: Maybe the commercials from the right side, if you are not protected, and they keep coming and coming again, and again > > When I use Spiceworks Cloud Help Desk, my life is simple, I have no worries, and, most importantly, it is free, which we in poorer countries can't afford. Thank you, Spiceworks ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *7. November 2024* | Musik | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Nachteile**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- Seite: 1 / 25\ Zurück: [Nächste Seite](https://www.getapp.at/software/91171/spiceworks-it-help-desk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/91171/spiceworks-it-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten