---
description: Ausführliche Erfahrungsberichte zu Spiceworks Cloud Help Desk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Spiceworks Cloud Help Desk dank GetApp Austria mit ähnlichen Produkten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Spiceworks Cloud Help Desk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026
---

Breadcrumb: [Startseite](/) > [Website-Monitoring Tools](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk)

# Spiceworks Cloud Help Desk

Canonical: https://www.getapp.at/software/91171/spiceworks-it-help-desk

Seite: 1 / 25\
Zurück: [Nächste Seite](https://www.getapp.at/software/91171/spiceworks-it-help-desk?page=2)

> Behalte den Überblick über alles, was in Deinem Netzwerk geschieht - vom nicht genehmigten Installieren einer Software bis hin zu einer beinahe leeren Druckertinte\! Dank Spiceworks kannst Du alle wichtigen Ereignisse in Deinem Netzwerk überwachen und entsprechende Benachrichtigungen erhalten\!
> 
> Bewertung: **4.4/5** von 586 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 586 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Ziff Davis

## Gewerblicher Kontext

- **Startpreis**: $ 6,00
- **Preismodell**:  (Kostenlose Version verfügbar)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise)
- **Unterstützte Sprachen**: Deutsch, Englisch
- **Verfügbare Länder**: Australien, China, Deutschland, Indien, Irland, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Analyse Tools
- Anwendungsmanagement
- Aufgabenmanagement
- Aufgabenmanagement
- Automatische Antworten
- Automatisiertes Routing
- Bandbreiten-Überwachung
- Baseline-Manager
- Berichterstattung / Analyse
- Beschaffungsmanagement
- Compliance Management
- Connectivity-Management
- Dashboard Software
- Diagnosewerkzeuge
- E-Mail-Management
- Echtzeit-Chat
- Einkauf & Empfang
- Ereignisprotokolle

## Optionen für Kundensupport

- FAQ/Forum
- Wissensdatenbank
- Chat

## Category

- [Website-Monitoring Tools](https://www.getapp.at/directory/113/website-monitoring/software)

## Ähnliche Kategorien

- [Website-Monitoring Tools](https://www.getapp.at/directory/113/website-monitoring/software)
- [IT Asset Management Software](https://www.getapp.at/directory/325/it-asset-management/software)
- [Server Management Software](https://www.getapp.at/directory/647/system-administration/software)
- [IT-, Server- und Netzwerk Tools](https://www.getapp.at/directory/652/it-server-network-monitoring/software)
- [APM Software (Application Performance Management)](https://www.getapp.at/directory/270/application-monitoring-performance/software)

## Alternativen

1. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (805 reviews)
2. [Milvus](https://www.getapp.at/software/132287/milvus) — 4.8/5 (298 reviews)
3. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4094 reviews)
4. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1789 reviews)
5. [SysAid](https://www.getapp.at/software/90863/sysaid) — 4.5/5 (526 reviews)

## Nutzerbewertungen

### "Ticketing Tool" — 5.0/5

> **Sandeep** | *25. April 2023* | Gewerbeimmobilien | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up.
> 
> **Nachteile**: The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult.
> 
> We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned.

-----

### "The Society's review" — 4.0/5

> **Jason** | *25. September 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly.
> 
> **Nachteile**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple.

-----

### "Spiceworks Cloud Help Desk" — 3.0/5

> **John** | *5. März 2025* | Tiefbau | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers
> 
> **Nachteile**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form
> 
> It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options

-----

### "Best price to get tickets resolved" — 5.0/5

> **Suzanne** | *6. April 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: When reviewing needs vs cost, this wins hands down\!
> 
> **Nachteile**: It doesn't integrate as easy as other packages
> 
> In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\!

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### "Spiceworks Cloud for Excellence Customer Assistance" — 5.0/5

> **Jessica** | *24. November 2024* | Grafikdesign | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Spiceworks Cloud has a live chat that makes customers raise their issues.
> 
> **Nachteile**: Spiceworks Cloud is detailed and has a friendly feature.
> 
> Spiceworks Cloud makes communication very reliable and customers are always happy.

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Seite: 1 / 25\
Zurück: [Nächste Seite](https://www.getapp.at/software/91171/spiceworks-it-help-desk?page=2)

## Links

- [Auf GetApp anzeigen](https://www.getapp.at/software/91171/spiceworks-it-help-desk)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.getapp.de/software/91171/spiceworks-it-help-desk> |
| de-AT | <https://www.getapp.at/software/91171/spiceworks-it-help-desk> |
| en | <https://www.getapp.com/it-management-software/a/spiceworks-it-help-desk/> |
| en-AE | <https://www.getapp.ae/software/91171/spiceworks-it-help-desk> |
| en-AU | <https://www.getapp.com.au/software/91171/spiceworks-it-help-desk> |
| en-CA | <https://www.getapp.ca/software/91171/spiceworks-it-help-desk> |
| en-GB | <https://www.getapp.co.uk/software/91171/spiceworks-it-help-desk> |
| en-IE | <https://www.getapp.ie/software/91171/spiceworks-it-help-desk> |
| en-NZ | <https://www.getapp.co.nz/software/91171/spiceworks-it-help-desk> |
| en-SG | <https://www.getapp.sg/software/91171/spiceworks-it-help-desk> |
| en-ZA | <https://www.getapp.za.com/software/91171/spiceworks-it-help-desk> |
| es | <https://www.getapp.es/software/91171/spiceworks-it-help-desk> |
| es-CL | <https://www.getapp.cl/software/91171/spiceworks-it-help-desk> |
| es-CO | <https://www.getapp.com.co/software/91171/spiceworks-it-help-desk> |
| es-MX | <https://www.getapp.com.mx/software/91171/spiceworks-it-help-desk> |
| fr | <https://www.getapp.fr/software/91171/spiceworks-it-help-desk> |
| fr-BE | <https://fr.getapp.be/software/91171/spiceworks-it-help-desk> |
| fr-CA | <https://fr.getapp.ca/software/91171/spiceworks-it-help-desk> |
| nl | <https://www.getapp.nl/software/91171/spiceworks-it-help-desk> |
| nl-BE | <https://www.getapp.be/software/91171/spiceworks-it-help-desk> |
| pt | <https://www.getapp.com.br/software/91171/spiceworks-it-help-desk> |
| pt-PT | <https://www.getapp.pt/software/91171/spiceworks-it-help-desk> |

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