amoCRM ist eine intuitive Vertriebs- und Leadmanagement-Lösung für KMUs. Im Gegensatz zu anderen Tools kann es in wenigen Minuten eingerichtet werden. amoCRM ist benutzerzentriert, mit einem Schwerpunkt auf interaktivem Design und Anpassung für eine mühelose Verkaufsautomatisierung. Benutzer können per Drag-and-Drop zu verschiedenen Status führen, benutzerdefinierte Felder im Handumdrehen erstellen und verhaltensgesteuerte Aktionen mit nur wenigen Klicks einrichten.
Als Administrator können Benutzer schnell neue Benutzer zu amoCRM hinzufügen und ihre Benutzerverwaltungseinstellungen und Berechtigungen einfach ändern, so dass die Daten immer sicher bleiben. Verwende die iPhone oder Android App, um unterwegs mit Notizen und Aufgaben Schritt zu halten. amoCRM lässt sich auch mit anderen großartigen Diensten wie MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier und anderen integrieren, um den Benutzer-Workflow zu verbessern. amoCRM unterstützt Kontakt- und Lead-Management sowie Aufgaben und Benachrichtigungen und 2-Wege-E-Mail-Synchronisation. Weitere Funktionen von amoCRM sind ein Dashboard und KPIs, digitale Pipeline und Vertriebsanalysen.
Vorteile
I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.
Nachteile
Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.
Vorteile
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.
Nachteile
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.
Hi, Anastasia,
Thanks for your feedback!
It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at [email protected]
Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.
I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.
It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.
Vorteile
I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.
I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.
I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.
I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.
Nachteile
Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.
Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.
Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!
We introduced the system to the company in early 2015.
(for reference : iTrack - Web - studio on the market since 2004)
You understand that we have a crisis in Russia , the rise in prices and etc., so we and other
companies dont have founds for promotion, and therefore sales fell.
Then we decided to implement CRM. First set Bitriks24 and were disappointed.
Enterprise Portal and Communications within the company organizes smartly,
but work with clients was not comfortable. Then we decided to put amoCRM.
It was a breath of fresh air. In Bitriks24
In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics.
In amoCRM you work with pleasure, this system reall helps you in sales.
Analytics is at the high level. Though personally to us the standard options in analytics is not enough.
Then we decided to modify the system on our own. We had some qualified programmers in our
company, so it wasnt difficult, and we have modified system for our requirements.
We liked this app and to modify it so much, that we became amoCRM partners. And now we help
other companies to increase and automate their sales.
Life hack to work with support: usually the time for consideration of treatment is three hours.
If the task is urgent, please send your request in the support, and when you will know
number of your ticket, call to the support and say your ticket number, then ask them to
expedite time of the consideration.
Ms. Romanenkova! Thank you for your review!
We are very pleased that your company is our Partner and that our system has helped you to develop your business.
Weiter unter folgen häufig gestellte Fragen über amoCRM.
amoCRM bietet folgende Kostenpläne an:
Beginnt ab: 15,00 $/Monat
Preismodell: Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von amoCRM
amoCRM hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen
amoCRM unterstützt die folgenden Sprachen:
Englisch, Russisch, Spanisch
amoCRM hat folgende Preismodelle:
Abonnement
amoCRM unterstützt die folgenden Geräte:
Android, iPhone
amoCRM kann in folgende Anwendungen integriert werden:
Akita, JivoChat, Kixie, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Zendesk
amoCRM bietet folgende Optionen für Kundensupport:
Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
Definitely try it out for yourself, great program!