--- description: Ausführliche Erfahrungsberichte zu Yonyx mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Yonyx dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Yonyx Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Yonyx](/software/91207/agi-self-service) # Yonyx Canonical: https://www.getapp.at/software/91207/agi-self-service Seite: 1 / 12\ Zurück: [Nächste Seite](https://www.getapp.at/software/91207/agi-self-service?page=2) > Yonyx ist eine Cloud-basierte Plattform zum Erstellen von auf Entscheidungsbäumen basierenden interaktiven Anleitungen für den Kundenservice, die in dein CRM-System integriert werden können. Yonyx-Anleitungen helfen, die Kundenzufriedenheit und Problemlösung beim ersten Anruf zu verbessern, während die durchschnittliche Bearbeitungszeit reduziert wird und weniger Anrufe umgeleitet werden. > > Bewertung: **4.7/5** von 258 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 258 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Yonyx - **Region**: Sunnyvale, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: $ 25,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Arabisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 210 weitere ## Funktionen - AI Copilot - API - Anpassbare Berichte - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Catalog Management - Chancenmanagement - Content-Management - Customer Communication - Data Source Connectors - Daten-Import / -Export - Datenanalyse-Werkzeuge - Datensicherheit - Datenvisualisierung - Decision Tree - Dokumentenspeicher - E-Mail-Management - Einmalige Anmeldung ## Integrationen (34 insgesamt) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Einstein - Salesforce Field Service ... und 19 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) - [Kundensupport Software](https://www.getapp.at/directory/562/customer-support/software) ## Alternativen 1. [Vanillasoft](https://www.getapp.at/software/8355/vanillasoft) — 4.6/5 (233 reviews) 2. [Convoso](https://www.getapp.at/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.getapp.at/software/104279/chasedata) — 4.8/5 (324 reviews) 4. [NiCE CXone](https://www.getapp.at/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.getapp.at/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Nutzerbewertungen ### "Yonyx is amazing for optimizing customer call flows" — 4.0/5 > **Joshua** | *1. November 2022* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue. > > **Nachteile**: The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it. ----- ### "happy Customer" — 5.0/5 > **Kim** | *13. Oktober 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very user friendly and efficient to use. The support was very useful and able to always help. > > **Nachteile**: The process was smooth and no problems. Right now, I don't have any negative thing to say about the company. > > This product has made us more resourceful and proficient. ----- ### "Yonyx review" — 3.0/5 > **Jamie** | *27. Juli 2020* | Verbraucherdienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used. > > **Nachteile**: I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request. > > Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system. ----- ### "Development of a decision tree embedded in a stand alone website" — 5.0/5 > **Christine** | *17. Dezember 2015* | Professionelles Training & Coaching > > **Vorteile**: The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product. > > **Nachteile**: I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one. I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel. > > After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly. ----- ### "A user friendly troubleshooting tool" — 4.0/5 > **Mohd Zeeshan** | *30. August 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I have literally worked for the very first time on a tool that helps in building decision trees and every time the features of Yonyx have amazed me. Starting with the variety of options available to customize nodes to its analytics reporting, every feature has been really helpful. The tool is user friendly and one can start their hands-on right after watching a couple of beginner guides. With the help of this tool, troubleshooting issues becomes easier for new agents in the company. > > **Nachteile**: I can't think of a con to mention, in my use of this product I have so far haven't run into anything that could be improved. ----- Seite: 1 / 12\ Zurück: [Nächste Seite](https://www.getapp.at/software/91207/agi-self-service?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/91207/agi-self-service) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten