Über iridize

Die Schulungs- und Supportanforderungen von Mitarbeitenden und Kunden erfordern einen Paradigmenwechsel. In einer Welt, in der man nicht wirklich lernen muss, wie man eine neue Software verwendet, weil sie deine Intuition und bekannte Muster anspricht, ist es nicht mehr zeitgemäß, Ressourcen für komplexe, eingehende Schulungen zu verschwenden. PDF-Dokumentationen und Wissensdatenbanken fangen an, Staub anzusetzen, während agilere Lösungen immer gefragter sind. Die neuen Schulungs- und Lernmethoden müssen schnell, auf dem neuesten Stand, flexibel und vor allem passgenau sein – sie müssen genau das bieten, was Nutzer benötigen, zum richtigen Zeitpunkt und sogar bevor sie selbst wissen, dass sie es benötigen.

Geräte

Unternehmensgröße

K M G

Märkte

Australien, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Bilder

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Videos zu iridize
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Funktionen

Gesamtzahl der Funktionen von iridize: 1

  • API

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(20)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,7/5
Bedienkomfort
4,2/5
Kundenbetreuung
5/5

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5 von 20 Bewertungen angezeigt
Misti P.
Gesamtbewertung
  • Branche: Computer-Software
  • Untern. Größe: 201-500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Love Iridize

Bewertet am 16.4.2017

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot...

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Vorteile

Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Nachteile

We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Untern. Größe: 201-500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Fantastic product with superior, hands-on customer service from executive staff

Bewertet am 20.9.2017

Vorteile

We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor.

This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it.

It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have.

As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

Nachteile

We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these issues. Regardless of fault, CEO spent countless hours with me to make Iridize operational. It changed the game for us completely.

I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions.

I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Untern. Größe: 51-200 Mitarbeiter
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Our use of Iridize

Bewertet am 3.12.2015

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was...

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users. Their response to the guides were positive. They would use a guide to learn new and old processes rather than emailing my team for help which helped us with our time management and adoption goals. We love Iridize!

Paul L.
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Incredible Tool. Easy to use. Great support

Bewertet am 4.5.2018

Vorteile

I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier.

Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.

Nachteile

The WYSIWYG editor is powerful, but a little wonky. It takes just a little practice (and HTML/CSS knowledge) to become a real master. Compared to other tools, this is still the best option out there.

Ravit S.
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Untern. Größe: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Customer Engagement And on Boarding Tool

Bewertet am 22.11.2016

We have just started to use Iridize and integrate it to our Saas.
The integration process went...

We have just started to use Iridize and integrate it to our Saas.
The integration process went smoothly and quickly with outstanding support from Iridize team.
They have listened carefully to our business requirements , and provided solutions almost on the fly.
Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent.
With Iridize we communicate to our customers, providing information on new features and online help within the service context.
Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Vorteile

Great communication opportunity when it comes to release notifications and other service messages
Powerful engine rule to identify users and context - something that would take much time to develop ourselves
Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more
Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Nachteile

Could improve the out of the box styling and the look and feel of their back-end system

5 von 20 Bewertungen angezeigt Alle Bewertungen

iridize Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über iridize.

iridize bietet folgende Kostenpläne an:

  • Beginnt ab: 500,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Wir haben keine Informationen über die Funktionen von iridize

iridize hat die folgenden typischen Kunden:

201-500, 501-1.000, 1.001+

iridize unterstützt die folgenden Sprachen:

Englisch

iridize unterstützt die folgenden Geräte:

iridize kann in folgende Anwendungen integriert werden:

Zendesk

iridize bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank

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