Intercom

Durch die Nutzung der Software hat sich unsere Kommunikation mit Kunden und Lieferanten verbessert.

Es gibt mittlerweile so viele neue Integrationen und Weiterentwicklungen, dass man fast zu viele Funktions- und Einstellungsmöglichkeiten hat.

Intercom's reporting and analytics features have provided valuable insights into our customer communication and engagement metrics, helping us make data-driven decisions about our customer support and retention strategies.

I found that the platform's pricing model is not as flexible as i would like, with additional costs for features like advanced reporting and integrations.

I tried a lot of other sales software before I found intercom. I chose to invest in intercom because it is really one of the only ones I found that went beyond the sales stage. intercom is both a marketing software and an intuitive CRM that supports both customers and employees. It allows me to create personalized marketing campaigns, track leads and manage messages. Feedback to customers is automated and personalized. If you're a small business owner, you need intercom.

for the moment I haven't found anything that bothers me, it happens to have some bugs but nothing serious