Vivantio
Vivantio
Über Vivantio
Vivantio Pro ist viel mehr als nur eine Ticketing-Software. Vivantio Pro ist eine komplette IT-Service-Management-Lösung, die folgendes enthält: - Helpdesk - Asset-Management - AD/LDAP Sync - Change-Management - Wissensdatenbank - Self-Service-Webportal - Single-Sign-on - KPI Analytics Reporting - Und vieles mehr. Vivantio Pro bietet Automatisierung und rationalisiert deinen IT-Support-Workflow, sodass dein Team Antworten und Lösungen für Endbenutzer effizienter bereitstellen kann, während die IT-Gesamtkosten gesenkt werden.
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Nutzerbewertungen
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- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Ease of Use
Bewertet am 10.9.2023
Vorteile
Its user friendly interface, very easy to understand even for beginners
Nachteile
Sometimes it hangs and lags the computer
- Branche: Telekommunikation
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Easy ticket system
Bewertet am 13.9.2023
Its good to use but we have never used another ticket system
Its good to use but we have never used another ticket system
Vorteile
Easy to use, the company is integrated with it
Nachteile
adding assets cannot be done in bulk, they all have to be added separately
- Branche: Immobilien
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 5.0 /10
Initial thoughts
Bewertet am 2.2.2017
I have not used customer support and do not know whether this is value for money as I am not...
I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.
Vorteile
If customer's use it its a good way of tracking service requests
Nachteile
see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Best Part of Vivantio has been the Approval Process
Bewertet am 6.4.2021
Vorteile
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
Nachteile
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1 001–5 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Our IT support staff use this software to manage helpdesk calls efficiently, great for all...
Bewertet am 15.2.2018
: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a...
: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.
Vorteile
This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM
We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information
with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.
Change Management - We use this for major changes to the network with our network team,
and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man
Nachteile
some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.
Vivantio Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Vivantio.F. Welche Preispläne bietet Vivantio an?
Vivantio bietet folgende Kostenpläne an:
- Ab: $ 59,00/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Vivantio?
Vivantio hat die folgenden typischen Kunden:
501–1 000, 1 001–5 000
F: Welche Sprachen werden von Vivantio unterstützt?
Wir haben keine Informationen darüber, welche Sprachen Vivantio unterstützt
F. Unterstützt Vivantio mobile Geräte?
Vivantio unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Vivantio?
Vivantio kann in folgende Anwendungen integriert werden:
Azure Active Directory, Azure DevOps Services, Datadog, Gmail, Jira, Lansweeper, Loggly, Microsoft 365, Microsoft Azure, Microsoft Teams, New Relic, Okta, OpsGenie, PagerDuty, Salesforce Platform, Slack, Spiceworks Cloud Help Desk, Twilio
F. Welche Varianten der Kundenbetreuung bietet Vivantio an?
Vivantio bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
Ähnliche Kategorien
Sieh alle für Vivantio gefundenen Softwarekategorien an.
- Wissensmanagement Tools
- Help-Desk-Software
- ITSM Tools
- IT Asset Management Software
- Issue Tracking Software
- IT-Service-Software
- Service Desk Software
- Kundenservice Software
- Kundensupport Software
- Customer Success Tools
- CRM-Systeme
- Kundenengagement Software
- Kundenzufriedenheit Software
- CEM Software (Customer Experience Management)
- Wissensdatenbank Software
- IT-Management-Software
