---
description: Ausführliche Erfahrungsberichte zu Vivantio mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Vivantio dank GetApp Austria mit ähnlichen Produkten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vivantio Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026
---

Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/257/knowledge-management/software) > [Vivantio](/software/91516/vivantio)

# Vivantio

Canonical: https://www.getapp.at/software/91516/vivantio

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Zurück: [Nächste Seite](https://www.getapp.at/software/91516/vivantio?page=2)

> Vivantio ist eine flexible, zuverlässige und vertrauenswürdige Service-Management-Software.

Vom einfachen Incident-Management bis zum Full-Enterprise-ITSM: Vivantio befähigt dich, Service Excellence für dein gesamtes Unternehmen zu liefern.
> 
> Bewertung: **4.3/5** von 178 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.3/5** | 178 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Vivantio
- **Region**: Boston, USA
- **Gegründet**: 2005

## Gewerblicher Kontext

- **Startpreis**: $ 49,00
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Unterstützte Sprachen**: Englisch, Englisch
- **Verfügbare Länder**: Amerikanische Jungferninseln, Andorra, Aserbaidschan, Australien, Bahamas, Bahrain, Belgien, Botsuana, Britische Jungferninseln, Bulgarien, Costa Rica, Côte d’Ivoire, Deutschland, Dominikanische Republik, Dänemark, Estland, Finnland, Frankreich, Ghana, Griechenland und 66 weitere

## Funktionen

- API
- Agenten-Schnittstelle
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Analyse Tools
- Anfragezuordnung
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Vorlagen
- Anrufverfolgung
- Anwendungsmanagement
- Asset Lifecycle Management
- Audit Trail
- Aufgaben-Fortschrittsverfolgung
- Aufgabenmanagement
- Aufgabenmanagement
- Automatische Antworten

## Integrationen (57 insgesamt)

- AnyDesk
- Azure AI Speech
- Azure AI services
- Azure DevOps
- BeyondTrust Remote Support
- ChatGPT
- Datadog
- Device42
- Gemini
- Gmail
- GoTo Connect
- Google Drive
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub

... und 42 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software)

## Ähnliche Kategorien

- [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software)
- [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software)
- [IT Asset Management Software](https://www.getapp.at/directory/325/it-asset-management/software)
- [Issue Tracking Software](https://www.getapp.at/directory/580/issue-tracking/software)

## Alternativen

1. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4090 reviews)
2. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.6/5 (792 reviews)
3. [TeamSupport](https://www.getapp.at/software/8670/teamsupport) — 4.5/5 (849 reviews)
4. [C2](https://www.getapp.at/software/100352/c2-atom) — 4.3/5 (14 reviews)
5. [SolarWinds Service Desk](https://www.getapp.at/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews)

## Nutzerbewertungen

### "Viviantio makes Service Easy(ier)\!" — 5.0/5

> **Lee** | *13. September 2023* | Design | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Ease to create a ticket or respond to a clients service request.
> 
> **Nachteile**: There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform.
> 
> Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines.

-----

### "We love how Vivantio has dramatically streamlined the IT processes" — 5.0/5

> **Sean** | *10. September 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution.
> 
> **Nachteile**: The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs.
> 
> Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too.

-----

### "Initial thoughts" — 3.0/5

> **Samantha** | *2. Februar 2017* | Immobilien | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: If customer's use it its a good way of tracking service requests
> 
> **Nachteile**: see previous comments, regarding adding retrospective requests.  Also you do not have an Industry for Housing or Property Development on your list.  I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives).  Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
> 
> I have not used customer support and do not know whether this is value for money as I am not involved in procurement.  I am an analyst and our team use it to manage our workload.  I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example).  Then finding the service request afterwards can be tricky once added.  If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.

-----

### "Vivantio - Link Group" — 4.0/5

> **Kit** | *8. August 2024* | Bürgerliche & soziale Einrichtungen | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Support for IT Service Management
Highly configurable
Responsive support
> 
> **Nachteile**: Interface not customisable in the way I would like (make text black, not grey,  for ease of reading, reduce white space, display key ticket data at all times)
> 
> Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery

-----

### "Vivantio Review" — 5.0/5

> **Ben** | *22. September 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs.
> 
> **Nachteile**: The mobile version isn't the easiest to use at the moment.

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## Links

- [Auf GetApp anzeigen](https://www.getapp.at/software/91516/vivantio)

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| en | <https://www.getapp.com/it-management-software/a/vivantio/> |
| en-AE | <https://www.getapp.ae/software/91516/vivantio> |
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