Über PagerDuty

PagerDuty ist eine Cloud-Software, die Menschen, Systeme und Daten in einer einzigen Ansicht verbindet, für Sichtbarkeit und umsetzbare Intelligenz über alle Abläufe hinweg. Das SaaS-System für Warnmeldungen und zur Vorfallsverfolgung von PagerDuty hilft IT-Betriebs- und DevOps-Ingenieuren, kritische Fehler in ihren IT-Systemen so schnell wie möglich zu beheben.

PagerDuty lässt sich in alle IT-Infrastruktur-Überwachungstools wie Splunk, New Relic, Nagios, Zenoss und andere integrieren und kümmert sich um den menschlichen Teil der Gleichung: Alarmierung (per Telefon, SMS, E-Mail), Bereitschaftsplanung für Teams und automatische Eskalation kritischer Probleme. PagerDuty wird von Fortune-500-Unternehmen und Start-ups gleichermaßen eingesetzt. Zum Kundenkreis der Lösung zählen Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square und GitHub.

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Geräte

Unternehmensgröße

S M L

Märkte

Australien, Brasilien, Kanada, China, Deutschland, Vereinigtes Königreich, Indien, Japan, Mexiko, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Bilder

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Funktionen

Gesamtzahl der Funktionen von PagerDuty: 37

  • API
  • Berichterstattung und Statistik
  • CPU-Überwachung
  • Dashboard
  • Datenaggregation
  • Drittanbieter-Integration
  • E-Mail-Benachrichtigungen
  • E-Mail-Management
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Berichterstattung
  • Echtzeitüberwachung
  • Einmalige Anmeldung
  • Erinnerungen
  • IT-Monitoring
  • Inventarverwaltung
  • Leistungskennzahlen
  • Mail-Server-Überwachung
  • Mobile Benachrichtigungen
  • Netzwerkanalyse
  • Priorisierung
  • Problem-Management
  • Problem-Nachverfolgung
  • Problemmanagement
  • Projektmanagement
  • Rollen-basierte Genehmigung
  • Self-Service Portal
  • Service Level Agreement (SLA) Management
  • Störfallmanagement
  • Terminplanung
  • Ursachenanalyse
  • Vorfall-Berichterstattung
  • Warnungen / Eskalation
  • Wartungsplanung
  • Wissensbasis-Management
  • Workflow-Management
  • Zugriffskontrollen / Berechtigungen
  • Überwachung

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Pingdom

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OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send...

Nutzerbewertungen

Gesamtbewertung

4,6 /5
(191)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,4/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,4/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
Zeigt 5 von 191 Bewertungen
Corey F.
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501-1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Bye Bye to old school on-call practices

Bewertet am 13.11.2019

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Vorteile

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Nachteile

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth D.
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1 001-5 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

PagerDuty : A solution to almost every problem you didn't know you had yet

Bewertet am 7.11.2019

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Vorteile

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Nachteile

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

In Betracht gezogene Alternativen

Splunk On-Call

Gründe für den Wechsel zu PagerDuty

I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Reliable Incident reporting tools

Bewertet am 15.4.2022

It is quite a helpful tool. We use to get different services, we clearly got enough info on the...

It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.

Vorteile

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Nachteile

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.

M. serhat D.
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 501-1 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

On-call software with rich features

Bewertet am 2.4.2020

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Vorteile

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Nachteile

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Derek O.
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 1 001-5 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great solution for on-call and incident management for any organisation!

Bewertet am 22.11.2019

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it...

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Vorteile

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Nachteile

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

5 von 191 Bewertungen angezeigt Alle Bewertungen

PagerDuty Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über PagerDuty.

PagerDuty bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

PagerDuty hat die folgenden typischen Kunden:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

PagerDuty unterstützt die folgenden Sprachen:

Englisch

PagerDuty unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

PagerDuty kann in folgende Anwendungen integriert werden:

Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic One, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Xplenty, Zabbix, Zapier, Zendesk, xMatters

PagerDuty bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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