Unterstützung, Einbindung und Konvertierung von Kunden auf einer einzigen Plattform.
4.6/5 (9 Bewertungen)Re:amaze ist eine webbasierte Helpdesk-Plattform, die Unternehmen bei der Kommunikation mit Kunden in großem Umfang unterstützt. Die Plattform bietet Multikanalsupport für alle deine Konversationskanäle wie Chat, E-Mail, soziale Medien und mobile Geräte. Re:amaze hilft deinem gesamten Team dabei, mit den Kunden in einem gemeinsam genutzten Teamposteingang synchron zu bleiben, sodass keine Konversationen verloren gehen.
Funktionen
E-Mail, Facebook, Messenger, Twitter-Support - Chat - Öffentliche Hilfeseiten und FAQs - Verwaltung mehrerer Marken - CRM - Teamzusammenarbeit und Notizen für Mitarbeiter - Umfragen zur Kundenzufriedenheit - Rollen und Berechtigungen -
Tagging und Kundenattribute - Automatisierte Workflows - Anpassbare E-Mail-Vorlagen - Automatische Kollisionserkennung - Anpassbare Benachrichtigungen, Tags und Filter - Antwortvorlagen - Konversations-Permalinks - Autoresponder - Volumen, Antwortzeit und Mitarbeiterberichte - JavaScript-Integrationen - API-Zugriff - Mobile Anwendungen für iOS und Android.
Vorteile
Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.
Nachteile
Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.
Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.
Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.
Vorteile
Very easy system to set up and intergate with our bigcommerce store.
One of our biggest issues was keeping control of all the communication from customer and staff.
Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze.
Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app.
We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages.
Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up.
Nachteile
Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts.
Other than this it's perfect
Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback.
We use to manage all social channels and emails through this software and it worked quite well for our small company.
Vorteile
It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place.
Nachteile
For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software.
Hi Mark! Thanks for the candid review. We appreciate the support. For large customer service teams, we recommend leveraging automated workflows for ticketing. A ticketing system is usually about handling assignments and escalations, which Re:amaze supports and is all doable via workflows. Our other ticketing features include assignments, moving conversations, reminders, state changes, tags, and much more. Let us know if you have any questions at [email protected]!
Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately.
Vorteile
They offer all the features a growing company like ours need. That includes things like
- Chat
- Email support
- Social media support
- Customer satisfaction surveys
- FAQ
- Proactive customer engagement
Pricing is fair and policies are just great. They honor all grandfathered accounts which makes the entire service future-proof. My favorite thing about Re:amaze is their customer service. Absolutely top notch.
Thanks for reviewing Re:amaze, Winston! I'm glad we're creating a platform that you enjoy.
I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.
Vorteile
After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need.
The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase.
The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried.
Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value.
Nachteile
Because it's markup based, it's more work to do certain things in documentation, most notably adding images to support articles.
I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap.
Weiter unter folgen häufig gestellte Fragen über Re:amaze.
Re:amaze bietet folgende Kostenpläne an:
Beginnt ab: 20,00 $/Monat
Preismodell: Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von Re:amaze
Re:amaze hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen
Re:amaze unterstützt die folgenden Sprachen:
Englisch
Re:amaze hat folgende Preismodelle:
Abonnement
Re:amaze unterstützt die folgenden Geräte:
Android, iPhone, iPad
Re:amaze kann in folgende Anwendungen integriert werden:
APIANT, ActiveCampaign, Cyfe, Hatchbuck, HipChat, LeadMaster, Magento, ProjectManager.com, Slack, VisitorTrack
Re:amaze bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support
I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.