--- description: Ausführliche Erfahrungsberichte zu KnowledgeOwl mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche KnowledgeOwl dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KnowledgeOwl Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [KnowledgeOwl](/software/91819/helpgizmo) # KnowledgeOwl Canonical: https://www.getapp.at/software/91819/helpgizmo Seite: 1 / 11\ Zurück: [Nächste Seite](https://www.getapp.at/software/91819/helpgizmo?page=2) > KnowledgeOwl ist eine Wissensmanagement- und Dokumentationssoftware zur Erstellung von Wissensdatenbanken. Es ermöglicht die Erstellung und gemeinsame Nutzung von Online-Bedienungsanleitungen, Handbüchern, Hilfeseiten, Gebrauchsanweisungen, Software-Dokumentation und mehr. Die Software macht es schnell und einfach, Online-Portale, Anleitungen und Hilfeseiten für Kunden und Mitarbeiter zu erstellen. Spare Zeit und Geld durch die gemeinsame Nutzung von Wissen und Informationen. Die Wissensdatenbank-Software kann sowohl für die Erstellung unternehmensinterner Wissensdatenbanken als auch für die Erstellung von Selbstbedienungsportalen für deine Kunden verwendet werden. Hilf deinen Kunden, sich selbst zu helfen, indem du Online-FAQs sowie technische Software-Dokumentation, Nutzerhandbücher, Anleitungen und Broschüren erstellst. Es können auch Schulungshandbücher für Mitarbeiter und Unternehmenshandbücher erstellt werden, um den Mitarbeitereinstellungsprozess zu rationalisieren. > > Bewertung: **4.8/5** von 237 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 237 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: KnowledgeOwl - **Region**: Broomfield, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 100,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Amerikanisch-Samoa, Andorra, Australien, Belarus, Belgien, Bosnien und Herzegowina, Bulgarien, Cookinseln, Deutschland, Dänemark, Estland, Fidschi, Finnland, Frankreich, Französisch-Polynesien, Färöer, Gibraltar, Griechenland, Grönland und 56 weitere ## Funktionen - API - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Felder - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Audit Trail - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Chatbot-Software - Compliance-Verfolgung - Content-Management - Dashboard Software - Dateiwiederherstellung - Daten-Import / -Export - Discussions/Forums - Document Editing - Dokumentenerstellung ## Integrationen (4 insgesamt) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) - [Dokumenten-Management-Systeme](https://www.getapp.at/directory/284/document-management/software) - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) - [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software) ## Alternativen 1. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [Guru](https://www.getapp.at/software/123167/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.getapp.at/software/105401/connecteam) — 4.6/5 (5203 reviews) 5. [Confluence](https://www.getapp.at/software/90949/confluence) — 4.5/5 (3680 reviews) ## Nutzerbewertungen ### "Simple yet robust and OUTSTANDING Customer Service" — 5.0/5 > **Kristen** | *20. November 2018* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Robust - Easy to use - Customer Service (top notch\!) > > **Nachteile**: None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space. > > When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform\! Great product and Great People\! Thank you KO. We look forward to working with you for a VERY long time to come... ----- ### "KnowlegeOwl in South Africa" — 5.0/5 > **Mahlaga** | *14. Februar 2024* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of setup. Best software for documentation. KnowledgeOwl can also be used as a learning management system for educational materials. It is Owlsome. > > **Nachteile**: Only one author can write articles in KnowledgeOwl. ----- ### "Love the Finished Product, Back-End Lacking" — 3.0/5 > **Kate** | *12. April 2016* > > I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing\! ----- ### "KnowledgeOwl is Awesome" — 5.0/5 > **Nick** | *8. Juli 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: KnowledgeOwl has a super supportive staff that has always been attuned to the needs of the entire technical writing community, from individuals through to large organizations. > > **Nachteile**: Although it is not their primary use case, I do wish their platform had more options for single-source publishing. > > My experience has been consistently excellent. My communication with them is honest and respectful, but also personal. I do feel they care about me as a person. ----- ### "HelpGizmo is a great product with a great team at a great price." — 5.0/5 > **Josh** | *6. November 2014* > > **Vorteile**: Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS > > **Nachteile**: Truly can't think of any > > We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend\! ----- Seite: 1 / 11\ Zurück: [Nächste Seite](https://www.getapp.at/software/91819/helpgizmo?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/91819/helpgizmo) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten