Zendesk Übersicht
Was ist Zendesk?
Zendesk ist die weltweit führende Cloud-basierte Service-Software-Lösung, der über 40.000 Organisationen vertrauen. Unternehmen wie Groupon, Box und Zappos verwenden Zendesk, um Kosten zu senken, Produktivität zu steigern und Kundenzufriedenheit zu erhöhen. Zendesk ist sowohl beim Kundendienst-Team als auch bei Kunden wegen des fantastisch einfachen Interfaces beliebt. Zendesk ist einfach auszuprobieren, zu kaufen, zu implementieren und zu nutzen. Zendesk lässt sich nahtlos in alle Support-Kanäle integrieren, wie E-Mail, Web, Chat und Social Media. Es können beliebig viele Kunden-Service-Agenten bereitgestellt werden, 5, 50 oder 500. Zendesk wird von Unternehmen mit Tausenden von Agenten und mit Zehntausenden von Tickets pro Tag verwendet.
Zendesk Übersicht
Kosten
Preisoptionen
Zendesk Funktionen
Medien
Zendesk Bewertungen
Zendesk Bewertungen
The best professional ticketing solution
I have had several smooth years using zendesk and really love using it for every ticket incident I have to resolve.
Need help from Zendesk? Forget it. Don't even bother.
Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.
Love it - can't imagine a more reliable tool for handling emails
I was introduced to Zendesk as part of my onboarding training. Despite multiple functions and features, everything seemed clear and well-thought from the start. I can't imagine handling emails at work without Zendesk. It makes the job much easier and smoother. Absolutely love it.
Stay Away
Customer support is terrible, they do have an unqualified customer success team. We requested a feature and it took them over 5 months with emails back and forth to let us know they can get it done. When i tried to cancel the contract they said we can not cancel it because you have another 1 year on a contract which was incorrect. the success manager was still thinking we are in 2019 after i pointed that out they still refused to cancel the contract. My advice to this company is a legacy and you should look into a more modern system and there is alot of them out there.
Productivity and Efficient Support tool
We wanted out of box support solutions so we moved from Salesforce to Zendesk so we don't have deployment cost in Zendesk. Everything comes out of box and as an Admin u just to read their Knowledge KB and configurat the system to meet ur business needs. We have achieved 24 x7 chat support services with the help of Zendesk chat which is a excellent software
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The best professional ticketing solution
Vorteile
I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
Nachteile
The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software. Once familiar this is not an issue.
Need help from Zendesk? Forget it. Don't even bother.
Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.
Vorteile
The software functions nicely. It is very well put together. They make it easy to run a help desk.
Nachteile
The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you're doing, because if you need to get a hold of them, I wish you the best of luck.
Love it - can't imagine a more reliable tool for handling emails
I was introduced to Zendesk as part of my onboarding training. Despite multiple functions and features, everything seemed clear and well-thought from the start. I can't imagine handling emails at work without Zendesk. It makes the job much easier and smoother. Absolutely love it.
Vorteile
Before I started my current job, I had no prior knowledge of this software. Everything seemed clear and transparent right from the start. Zendesk makes handling thousands of messages on a daily basis feasible and coherent. It helps keep track of several ongoing issues at the same time while keeping everything clear and accessible.
Nachteile
Not much to say here. In approximately 1.5 year of using Zendesk only two times a major server that prevented any work occurred. However, both instances were fixed in a swift manner.
Stay Away
Customer support is terrible, they do have an unqualified customer success team. We requested a feature and it took them over 5 months with emails back and forth to let us know they can get it done. When i tried to cancel the contract they said we can not cancel it because you have another 1 year on a contract which was incorrect. the success manager was still thinking we are in 2019 after i pointed that out they still refused to cancel the contract. My advice to this company is a legacy and you should look into a more modern system and there is alot of them out there.
Vorteile
At first, we liked using them, we had no issues with their system until they started adding extra products that were not native. for instance, their chat app slowed down our website by at least 30%, we tried intercom and immediately had positive feedback from our users.
Nachteile
Their chat software will consume the life out of your website performance.
Productivity and Efficient Support tool
We wanted out of box support solutions so we moved from Salesforce to Zendesk so we don't have deployment cost in Zendesk. Everything comes out of box and as an Admin u just to read their Knowledge KB and configurat the system to meet ur business needs. We have achieved 24 x7 chat support services with the help of Zendesk chat which is a excellent software
Vorteile
The best part of the Product is it has multiple channel support, nice api integration, automation and trigger is excellent which increases business customer support agents productivity, nice api integration, automation and trigger is excellent which increases business productivity as well.
Nachteile
Yes Zendesk has recently launched Explore as an analytical tool in replacement to their Insight analytical tool which is not up to the mark and much complex in comparison to Insight. Also their training and learning cost is High which should be reduced.
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Zendesk Preis
Zendesk Preis
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Zendesk Funktionen
Zendesk Funktionen
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Kategorien
Kategorien
Zusätzliche Informationen für Zendesk
Zusätzliche Informationen für Zendesk
Schlüssel-Features von Zendesk
- Echtzeit-Updates
- Flexibles Ticket-Management mit automatisiertem Workflow
- Gruppenregeln und Makros
- Leicht zu kennzeichendes Web-Interface mit Blick auf die Kunden
- Mehr-Marken-Unterstützung mit verknüpften Konten
- Mobile Unterstützung mit nativen iPhone, iPad und Android-Apps
- Multi-Channel-Unterstützung: E-Mail, Web, Telefon, Chat, Social Media
- Multi-Gebietsschema (Zeitzone und Sprachen)
- Open API ermöglicht eine nahtlose Integration in das jeweilige Unternehmen
- REST-API
- SSO mit Twitter, Facebook, Google und SAML
- Screencasting
- Ticket-Ansichten in CSV exportieren
- Umfassende Berichte und erweiterte Analysen
- Unbegrenzte und kostenlose "leichte Agenten" (nur beim Enterprise-Plan)
- Vollständige CSS-Markenumstellung
- Vorgefertigt: Salesforce, SugarCRM
- Wissensdatenbank-Portal und Community-Foren enthalten
- Öffentliche und private Foren
- Über 100 out-of-the-Box-Integrationen mit Anwendungen von Drittanbietern
Zendesk Häufig gestellte Fragen
Zendesk Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Zendesk.
F. Welche Preispläne bietet Zendesk an?
Zendesk bietet folgende Kostenpläne an:
Beginnt ab: 5,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Zendesk?
Zendesk bietet die folgenden Funktionen:
- Leicht zu kennzeichendes Web-Interface mit Blick auf die Kunden
- Ticket-Ansichten in CSV exportieren
- Flexibles Ticket-Management mit automatisiertem Workflow
- Vollständige CSS-Markenumstellung
- Gruppenregeln und Makros
- Wissensdatenbank-Portal und Community-Foren enthalten
- Mobile Unterstützung mit nativen iPhone, iPad und Android-Apps
- Multi-Gebietsschema (Zeitzone und Sprachen)
- Mehr-Marken-Unterstützung mit verknüpften Konten
- Multi-Channel-Unterstützung: E-Mail, Web, Telefon, Chat, Social Media
- Open API ermöglicht eine nahtlose Integration in das jeweilige Unternehmen
- Über 100 out-of-the-Box-Integrationen mit Anwendungen von Drittanbietern
- Vorgefertigt: Salesforce, SugarCRM
- Öffentliche und private Foren
- REST-API
- Echtzeit-Updates
- Umfassende Berichte und erweiterte Analysen
- SSO mit Twitter, Facebook, Google und SAML
- Screencasting
- Unbegrenzte und kostenlose "leichte Agenten" (nur beim Enterprise-Plan)
F. Wer sind die typischen Nutzer von Zendesk?
Zendesk hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Zendesk unterstützt?
Zendesk unterstützt die folgenden Sprachen:
Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Taiwanisch, Thai, Tschechisch, Türkisch, Ukrainisch, Ungarisch
F. Unterstützt Zendesk mobile Geräte?
Zendesk unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Zendesk?
Zendesk kann in folgende Anwendungen integriert werden:
123FormBuilder, Clarizen, ClickDesk, Get Satisfaction, InsightSquared, Planview PPM Pro, Podio, SolarWinds Service Desk, Vivocha, Yonyx
F. Welche Varianten der Kundenbetreuung bietet Zendesk an?
Zendesk bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
I have had several smooth years using zendesk and really love using it for every ticket incident I have to resolve.