QuickBooks Time

The ease of use for time tracking and the auto-syncing with QuickBooks Online. The support from TSheets is outstanding and that is the NUMBER ONE reason I stay with TSheets.

The scheduling module is a bit lacking for some of my clients. This is why some of my clients have gone with a different solution. As soon as the scheduling is up to their standards I will get them back to TSheets

Easy to run reports by custom date range, project, customer and employee. This is crucial for our accounting and project management.

The permissions can be confusing when setting up new employees, whereby the employee(s) were unable to access features by phone or computer even though their permissions were identical to another employee's. Of particular issue was entering hours manually rather than clocking in/out -- the option simply wouldn't show up on their end. It seemed to take making the same changes several times before the program "clicked". Perhaps there can be a copy/paste feature for new employee profiles.

This software is so easy to clock in and out. I work for a construction company, so it great how easy it is to see how much each person spent on each job so that we can bill the customers correctly. It is a very simple program and o easy to teach everyone how to use it correctly.

I don't really have any cons to this software. It does everything I need it to do in order for me to get my job done everyday.

At the beginning we had an account manager who was super helpful and did everything she could to get the software to how we needed it. We like how it works with QB and it has the functions we needed.

It would randomly clock employees out for no reason.
When an employee would clock out, sometimes it would keep them clocked in.
We had an amazing account manager, then with no heads up, i emailed her one day and got a returned email. I called them and they told me she no longer works for the company. I asked who my new account manager was and they said they no longer provide one and that i have to go through their chat system. It made troubleshooting and customizing impossible.
We got an email the other day stating that they are increasing their prices by double. We were paying a $20 base fee and $5 per user. Now its going to be $30 base fee and $10 per user. WTH! Its barley worth the $5 per user. You also have to pay extra for a lot of the add ons. This is why we're leaving this system. It feels like once they have you hooked, they keep adding costs. That or they are going to dissolve TSheets and integrate something into QB then charge a premium. That sounds more like something they'd do.