TSheets

Vorteile

This app has single-handedly reduced our employee-touch payroll tasks by at least 30% in under a week. Onboarding is super simple. We've traditionally balked at using an app for employee time-keeping because they usually overpromise and underdeliver. We have a unique set of problems with payroll because we track employee drive time and work time separately, and we have to compare employee time with GPS locations of our vehicles. This is because we have crews splitting off from each other all of the time, getting in and out of different trucks, working on different jobs for different customers, etc. We piece it all back together in the office based on sometimes incomplete reports, and this is the FIRST time we've ever seen a solution that actually WORKS for all of the little nuances we have. There are six user-created optional tracking fields that we've set up to track per diem, payroll notes, employee notes to the office, the truck the employee was assigned to at the time, etc. We're able to set up unlimited customers and jobs (another problem we've had with TSheets's competitors in the past when we've previously tried to adopt an application). And the best part is the employees love it. Their previous option was to fill in a Google Sheets timesheet or a paper timesheet, both of which were cumbersome for them to keep up with. The TSheets app saves your last inputted job, so they just have to go in and change what's different - they don't have to re-input anything. Wonderful!

Nachteile

So far, the only thing that we've stumbled over was a minor inconvenience. You can't batch edit an employee's time entries. Each entry is considered a "time sheet" by itself, so if an employee chooses the wrong job, and we have to fix it, we may have to touch each time entry and open it to edit. It's STILL way faster than manually entering everyone's time. It also pulls directly into QuickBooks, so it eliminates a lot of time we used to spend on data entry to a payroll summary and then again after we've approved that report the data entry into QuickBooks. We've cut payroll down from taking two and a half days to a little more than one work day. We're definitely happy customers, and we've only been using it for three weeks.

Vorteile

MMI is a Small Subcontractor, with 10 employees and growing.
We use T-Sheets for our employee's time card program which is linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier.
T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you're able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets

Nachteile

We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all we/ I am very happy with T-Sheets

Vorteile

Overall ease of use is phenomenal! its extremely convenient, my employees love it. the cloud access is probably my favorite feature. being able to add and edit job codes from the mobile app is great! theres just so many things i love about the software that i cant begin with a review and keep it under 1500 words. in short i like the: compatibility with xero, square and others, i like the functions it can provide with scheduling, job reports etc. the pto is simple and easy to understand which is great. The customer service is absolutely out of this world. i think that might actually be my favorite part of the software. i cant thank you guys enough for putting such an emphasis on that end of things! in todays day and age its a lost service and dealing with tsheets support is always pleasant, easy and fast! very very refreshing!!

Nachteile

the cons i have are, certain functions are a little hard to get the hang of, for instance the overtime calculator and job costs function, i wish there was a way to add expenses to each employee such as insurance, social security, medicare etc so i could have an itemized list of what each job actually costs and what percentage of it is fixed costs and what can be trimmed or cut out. The complexity and highly indepth nature could be considered a con or a pro its a double edged sword really, i love all of the functions but i feel as though i need to take a class just to understand all of the functions and how to properly use them to make tsheets as effective as it can possibly be. so the in depth nature is fantastic if i were to take the time to train myself or pay to train an employee but a bit of a con when i dont exactly have a ton of spare time to train myself and budgets are tight due to re investing into the company tools and etc. i realize calling that a con is a bit of a stretch because it should be figured into company budget for training/reinvesting but a simplified version could be good or step by step tutorials for each individual function would help so i can train myself on what immedeately is important vs training on the entire software on some stuff i may never need/use. hope that helps! your software is amazing! keep up the fantastic work!!

Vorteile

Anytime we have come up against something that was not working correctly or hoped to have customized for our company, the Tsheets team was able to accommodate it, usually within a day. Amazing customer care!
The Tsheets system makes hourly tracking so easy and you can quickly determine where the staff were during the day and when they logged out.

Nachteile

Only thing is that GPS does not track the arrival time since cannot start until person logs into Tsheets. Staff that are late say they forgot to log in. It would be good to have an option so we could track as per the scheduled start time for each employee, of course, this would only apply to the staff that have company cell phones or for anyone that is compensated for the data that is required to leave their location services on.

Vorteile

It's incredibly user friendly. We have a complex company setup, our needs are very lengthy, but no matter what we've thrown at them... they have catered to us and made it work! The platform is flexible enough to seamlessly fit our needs. The few hurdles we've faced were easily overcome. The main problems we have run into were issues with syncing TSheets data into Quickbooks (where we run our payroll). Their service reps are knowledgeable, patient, and they truly do take the time to see it all the way through. I am so beyond impressed with their program AND their staff. I can recall one particular call that was difficult, and this is within the first week of signing up. This rep went so far above what my expectations were. They 3-way called Quickbooks tech support to get to the bottom of it for me! We spent an hour and a half on the phone, the Tsheets service rep was relentless in getting my problem resolved! They were professional, funny, and made the whole experience a positive one - even though it was very frustrating for me. A little background to the situation - I had already called TSheets and the initial rep I spoke to said the problem isn't with their system, it is an issue with Quickbooks so that's who we need to call. So I did, I called QB tech support several times and wasn't getting anywhere, despite being passed around to different people and departments. So I decided to call TSheets again to see if there was a creative way to work around the particular problem we had. And that's precisely what we did. They did a screen share for me, and walked me through adjusting my Quickbooks settings. Who does that?! Wow, I've never ever experienced that kind of professionalism. Here a TSheets rep was more savvy in Quickbooks than the actual Quickbooks support people. I couldn't believe it! I am beyond impressed with these people. Instead of getting passed around to different people, getting hung up on, or being rushed off the phone because your question is too complicated or unique, they literally treat you like you're the most important client to them. Each and every time. It's amazing! I promise, the hype you read about Tsheets is 100% legitimate. I love them!

Nachteile

I wish we had a single account rep that managed our company's account... however, even though we call a toll free number, the system is simple and quick. It isn't like most other places where you must press 5 buttons and listen to multiple, lengthy menus before getting to talk to a human. You literally press one button and within 20 seconds someone answers the phone. And that same person who answered is the one who will walk you through the troubleshooting of whatever your issue is. Their cross-training is remarkable. I've never experienced such an easy system! I really am blown away. I've personally called about a half a dozen times and spoken to different people each time, and every single one of them knew what they were talking about and were very, very helpful! My main disappointment is I prefer having a single go-to person that I can email instead of hopping on the phone. But that's a small price to pay because either way, their kick-ass team caters to us and it's pretty awesome!