
Über Zoho CRM
Zoho CRM ermöglicht Selbstständigen sowie kleinen und großen Unternehmen dank einer umfassenden Customer Relationship Lifecycle Management-Lösung das Management von unternehmensweitem Vertrieb, Marketing und Kundensupport sowie Service- und Bestandsverwaltung über ein einziges System.
Sales Force Automatisierung:
Ein gutes CRM motiviert die Teams und Unternehmen, die es nutzen. Ein intelligentes CRM gibt dir alle benötigten Informationen auf eine einfach nutzbare Art und Weise. Das ideale CRM bietet eine Lösung, um deine Prozesse von Anfang an zu vereinfachen. Zoho CRM umfasst das Gute, das Intelligente und das Ideale in einem unternehmensreifen Paket. Zoho CRM unterstützt die Automatisierung von Verkauf, Prozessen und administrativen Verantwortlichkeiten, um die Verkaufseffektivität von Verkaufsprofis zu verbessern.
Marketingautomatisierung:
Mit der Marketingautomatisierung von Zoho CRM kannst du Marketingaktivitäten effektiv planen und die Qualität der Leadgenerierung verbessern. Darüber hinaus kannst du die Leistung und Effektivität (ROI) von Kampagnen messen.
Kundensupport und Service:
Die Cases and Solutions-Funktionalität von Zoho CRM ermöglicht es dir, den unternehmensweiten Customer Support-Prozess zu rationalisieren und eine bessere Integration zwischen Sales und Customer Support Prozesse in einem System zu ermöglichen.
Bestandsverwaltung:
Zoho CRM Inventory Management hilft dir, nahtlos zwischen Pre-Sales- und Post-Sales-Aktivitäten in einer einzigen Anwendung zu integrieren. Darüber hinaus kannst du die Beschaffung von Waren oder Dienstleistungen aus der Liste der bevorzugten Lieferanten nachverfolgen.
Preisoptionen ab:
€ 20,00/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu Zoho CRM
Geräte
Unternehmensgröße
Märkte
Vereinigte Arabische Emirate, Australien, Bahrain, Brasilien, Kanada, China, Kolumbien, Deutschland, Ägypten, Spanien, Frankreich, Vereinigtes Königreich, Indien, Italien, Japan, Mexiko, Nigeria, Niederlande, Neuseeland, Singapur, Vereinigte Staaten, Südafrika und 17 weitere
Unterstützte Sprachen
Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Hebräisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ungarisch und 15 weitere
Preisoptionen ab:
€ 20,00/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu Zoho CRM
Bilder






Funktionen
Gesamtzahl der Funktionen von Zoho CRM: 207
Alternativen
Salesforce Sales Cloud

HubSpot CRM

Pipedrive

Dynamics 365

Nutzerbewertungen
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- Branche: Computer-Software
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Zoho CRM Review
Bewertet am 17.5.2022
Business problems which we are solving using Zoho CRM are as such:-
1) Having better understanding...
Business problems which we are solving using Zoho CRM are as such:-
1) Having better understanding of data from marketing and sales team.
2) Not every team needs access to CRM which is very good for securing our data and privacy is maintained at high level.
3) Connected different tools such as - Zoho Campaigns ( For email marketing), Zoho Bookings ( for book keeping), Zoho Inventory ( for inventory management), Zoho Bookings ( for booking management) etc. and all the data can be seen inside Zoho CRM, which helps us alot and we dont need to switch to differnet applications
Vorteile
Most impactful featres of Zoho CRM :-
1) Sales & Marketing teams can use it together to capture leads, convert them to a successful customer.
2) Marketing tools, Sales tools and post sales tools can all be integrated with Zoho CRM, which helps in maintaing data for each customer accurately.
3) We can intgerate Zoho CRM with third party API's or tools by directly writing the code inside the Zoho CRM. We can also connect Zoho CRM with other tools using zapier, integromat aka make, integrately, pabble connect etc
Not all product is easy to use but with little effort I have figured out becausue they have Zoho Academy and the community for each application of zoho is good. Integration with the existing business was quite challenging but being a part of the good team makes it easy for us implement it.
One more recommendation, if Zoho can bring case studies of how different industries are making better use of Zoho, then it will help us understand and expand our business.
Nachteile
One thing which I would like to get improved in Zoho CRM, is the overall speed at which it refreshes. If this can be improved it will save alot of time and make us more money.
Getting custom coding and Blueprint is a little difficult but everything else is all good. Overall the integration was not tough for us with Zoho CRM.
In Betracht gezogene Alternativen
HubSpot CRMGründe für den Wechsel zu Zoho CRM
We were looking for a complete business operating system and Hubspot was not the write tool for us, because we have to purchase multiple tools and connect it with Hubspot and that will add exxtra cost. So, we have figured out Zoho One as one of the tools which will fulfill our thirst.- Branche: Immobilien
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Zoho CRM Review for Real Estate
Bewertet am 5.5.2022
I have been using Zoho CRM for four years now, and it has been a rewarding journey. We seen our...
I have been using Zoho CRM for four years now, and it has been a rewarding journey. We seen our sales increase, customer satisfaction is at a high and we are able to measure employee performance which is used for informed interventions.
Vorteile
In my view, Zoho CRM is the most effective and flexible CRM I have used yet, considering that I use it at work and in my own business. As an Agent working in a mid-sized agency, it was easy for us to set it up for our agency because Zoho also provides a how-to guide. The features we have set up include but are not limited to:
Automating email campaigns for new and existing leads and maintaining relationships with our long-time clients for repeat business.
We are able to integrate WordPress Forms (Elementor API through Zoho Flow), Facebook, Twitter, LinkedIn and Google My Business using Zoho Social.
Managing Leads and Clients and setting automated reminders when a contact has not been touched for a certain period. Allow being able to view and track a contact's activities on the timeline.
Not forgetting the overall collaborative ability to centrally manage all contacts as a team. Making sure that all potential business can be attended to if a colleague is not available for one reason or another.
Nachteile
As much as I love Zoho CRM, these are its limitations and areas of improvement:
Zoho CRM needs to provide options on Graphic User Interfaces. As a visual person, that is really important, and I might not be alone. You are not even able to change the fonts.
A user is not able to convert a client back to leads, unless they recapture the contact as a lead, export multiple clients and import them leads or write and run a Deluge script. This feature must come standard.
Zoho CRM is a powerful app if you lack intent you will find yourself overwhelmed and unable to set it up for your business.
Warum Zoho CRM gewählt wurde
AppTivo lacked flexibility and features I considered critical.Zuvor genutzte Software
ApptivoGründe für den Wechsel zu Zoho CRM
Flexibility and cost.
- Branche: Bankwesen
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Good product for a Small / Medium Bussines
Bewertet am 26.5.2022
It was a fine experience, added value to the company which upgraded commercial operation from...
It was a fine experience, added value to the company which upgraded commercial operation from spreadsheets to a CRM which allowed a free version and a free trial.
Vorteile
Good step up from conventional spreadsheets, shows robust user management capabilities, this product is also very strong in third party integrations. If you are looking to upgrade from spreadsheets, you can try its free version, it is limited but will show you his potential.
Nachteile
The user interface needs to improve to a more updated and nice UX, customer service takes too long to process and solve support tickets, weak in automation and sync information within other Zoho platforms.
Warum Zoho CRM gewählt wurde
The operational activity for the company was growing, and we needed to implement a CRM.Gründe für den Wechsel zu Zoho CRM
Zoro CRM presented the possibility to implement successfully an integration with another services and third party applications.- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Zoho CRM for non profit animal welfare organisation -rescue, hospital and shelter management
Bewertet am 29.4.2022
The entire operations of our non profit are managed with Zoho CRM Enterprise Edition.
The user...
The entire operations of our non profit are managed with Zoho CRM Enterprise Edition.
The user experience based on feedback from 50plus users has been very balanced.
Of course not every need can be met but the use-case to product fit is quite high at over 95%
Vorteile
Incredibly flexible
Allows a great deal of customisation to suit nearly any requirement a non profit can have
User friendly
Drag and drop customisation makes it easy to administer
Deploying new features in a design done over 2 years ago is still a breeze
Minimal deluge coding needed to achieve new functions not natively supported in configuration
Nachteile
Having to use multiple satellite products like Zoho forms, Zoho campaigns, Zoho analytics though most of these are available natively in Zoho CRM are rudimentary. It’s a commercial decision of Zoho but not an unreasonable one. The integration set ups between these satellite systems are quite easy but still needs learning a different UI as it’s vastly different from the CRM UI.
In Betracht gezogene Alternativen
ERPNextWarum Zoho CRM gewählt wurde
Zoho CRM was easy to use and we could visualise the end solution without much difficulty while evaluating our use-case fit due to its incredible flexibility.Gründe für den Wechsel zu Zoho CRM
Use case product fit was much better. Our entire process listed below could be mapped quite easily in the core product. - receiving rescue requests for street animals using Zoho Forms - street animal rescues with GPS capture using Flutter app built on top of CRM - intake of sick injured animals and managing their veterinary care with case sheet for each one (over 2000 animals) - donor management - WhatsApp integration to communicate with rescue requestors and donors
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10 000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Easy to use, monitor leads and manage team assignments
Bewertet am 16.5.2022
As a less expensive option, this is what I recommend to all of my clients. If you're comfortable...
As a less expensive option, this is what I recommend to all of my clients. If you're comfortable with the platform, it will serve you for the rest of your life. It's been a wonderful experience. You may receive answers quickly and easily by chatting with a member of their chat support team.
Vorteile
Zoho is a good alternative for clients who don't want to shell out money for Google Workspace. It accomplishes its purpose. My satisfaction with their efforts is based on the fact that they are attempting to make their platform accessible to everyone. Much of it is configurable and we were able to put it up 90% of the way we wanted. It's a breeze to use and keep track of.
Nachteile
I'd like it if the platform's many sections were made a little easier to configure and understand. In my opinion, they are attempting to mimic Google Workspace, although I am more familiar with Google Workspace's features. I'd love it if I could make my email software look and work just like gmail.
Zoho CRM Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Zoho CRM.F. Welche Preispläne bietet Zoho CRM an?
Zoho CRM bietet folgende Kostenpläne an:
- Ab: € 20,00/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
Zoho CRM ist für bis zu 3 Anwender kostenlos nutzbar.
F. Wer sind die typischen Nutzer von Zoho CRM?
Zoho CRM hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
F: Welche Sprachen werden von Zoho CRM unterstützt?
Zoho CRM unterstützt die folgenden Sprachen:
Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Hebräisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ungarisch
F. Unterstützt Zoho CRM mobile Geräte?
Zoho CRM unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Zoho CRM?
Zoho CRM kann in folgende Anwendungen integriert werden:
ActiveCampaign, Adobe Acrobat Sign, Amity, Aura Call Center Elite, Bedrock Data, Box, BurstSMS, DocuSign, Dropbox Business, Eventbrite, GetResponse, Gmail, GoTo Meeting, GoToWebinar, Google Ads, Google Analytics 360, Google Calendar, Google Drive, Google Workspace, HubSpot CRM, Join.Me, Jotform, Kixie PowerCall, Leadfeeder, LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Operations Hub, PandaDoc, PayPal, Proposify, Quickbooks Online, QuoteWerks, Quoter, RingCentral Contact Center, SMS-Magic, Saasu, Shopify, SimplyCast, Skyvia, Slack, SurveyMonkey, Trello, Twilio, Twitter, Xero, Zapier, Zendesk, Zoho Analytics, Zoho Assist, Zoho Books, Zoho Campaigns, Zoho Cliq, Zoho Creator, Zoho Desk, Zoho Expense, Zoho Forms, Zoho Mail, Zoho Meeting, Zoho Projects, Zoho SalesIQ, Zoho Sign, Zoho Social, Zoho Subscriptions, Zoho Survey, Zoho Writer, iQuoteXpress, mailparser.io
F. Welche Varianten der Kundenbetreuung bietet Zoho CRM an?
Zoho CRM bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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