Zoho Assist

Zoho Assist

Sofortiger Remote Support. Unbeaufsichtigter Remote-Zugriff.

4,6/5 (340 Bewertungen)

Zoho Assist Übersicht

Was ist Zoho Assist?

Greife auf den Remote-Desktop deiner Kunden zu oder teile deinen Bildschirm oder verwalte unbeaufsichtigte Computer mit Zoho Assist, deine One-Stop-Lösung für Remote-Support, Screen-Sharing und Remote-Zugriff. Starte noch heute mit einer der branchenweit sichersten, zuverlässigsten und erschwinglichsten Software.

Zoho Assist erfordert keine vorherige Installation von Software und kann vollständig im Browser ausgeführt werden. Es wurde für Outsourcing- und MSP-IT-Support, Kundensupport und IT-Helpdesks entwickelt. Es unterstützt alle gängigen Betriebssysteme und funktioniert gut mit Firewalls und Proxies.

Zoho Assist Übersicht

Kosten

Beginnt ab
10,00 $/Monat

Preisoptionen

Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Zoho Assist Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Kanada, China, Europa und 4 weitere , Indien, Lateinamerika, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Chinesisch (vereinfacht), Englisch, Japanisch, Spanisch

Screenshots

Zoho Assist Screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Zoho Assist Screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Zoho Assist Screenshot: Transfer files instantly with in-built two-way file transfer Zoho Assist Screenshot: Connect to any computer. Troubleshoot easily with administrator access. Zoho Assist Screenshot: Be it supporting or getting support, our mobile apps work as good as any workstation. Zoho Assist Screenshot: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist Bewertungen

Zoho Assist Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
230

Sehr gut
84

Durchschnitt
21

Gering
4

Schlecht
1

Preis-Leistungs-Verhältnis
4,7
Funktionen
4,5
Bedienkomfort
4,6
Kundenbetreuung
4,5
92% haben diese Anwendung empfohlen
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


Mit Google übersetzen
Benjamin L.

Really Easy Setup

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.


Mit Google übersetzen
Nick K.

Vendor used the product

I didn't have too many behind the scene experiences but being on the entering ticket end it went well.


Mit Google übersetzen
Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Mit Google übersetzen
Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


Mit Google übersetzen
David K.
Branche: Computer- & Netzwerksicherheit
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch

Zoho Assist Review

Wöchentlich für 1-5 Monate genutzt
Bewertet am 27.8.2019
Quelle der Bewertung: Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Vorteile

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Nachteile

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Benjamin L.
Branche: Glücksspiel & Casinos
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Really Easy Setup

Täglich für 6-12 Monate genutzt
Bewertet am 21.10.2019
Quelle der Bewertung: Capterra

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Vorteile

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Nachteile

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nick K.
Branche: Finanzdienstleistungen
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Vendor used the product

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.5.2020
Quelle der Bewertung: Capterra

I didn't have too many behind the scene experiences but being on the entering ticket end it went well.

Vorteile

I didn't host or utilize this product onsite but a vendor used the product. I liked how it merged the ticket software with remote sessions.

Nachteile

I don't have any cons but i know the other end would have some issues getting stuff set up for remote sessions.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 10.0/10

Thomas A.
Übersetzen auf: Deutsch

Just about the worst support software I have ever had the misfortune of using

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 26.7.2016
Quelle der Bewertung: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Vorteile

Inexpensive, Reasonable Customer support
Attended system is okay

Nachteile

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 1.0/10

Roger G.
Branche: Unternehmensberatung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Small company internal and clilent IT support

Täglich für 6-12 Monate genutzt
Bewertet am 9.3.2020
Quelle der Bewertung: Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Vorteile

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Nachteile

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9/10
Basierend auf 340 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Zoho Assist Preis

Zoho Assist Preis

Beginnt ab
10,00 $/Monat
Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,7/5
Basierend auf 340 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Zoho Assist Funktionen

Zoho Assist Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,5/5
Basierend auf 340 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zoho Assist Häufig gestellte Fragen

Zoho Assist Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Zoho Assist.

F. Welche Preispläne bietet Zoho Assist an?

Zoho Assist bietet folgende Kostenpläne an:

Beginnt ab: 10,00 $/Monat

Preismodell: Kostenlos, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Zoho Assist?

Wir haben keine Informationen über die Funktionen von Zoho Assist

F. Wer sind die typischen Nutzer von Zoho Assist?

Zoho Assist hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen

F: Welche Sprachen werden von Zoho Assist unterstützt?

Zoho Assist unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Englisch, Japanisch, Spanisch

F. Welche Preispläne bietet Zoho Assist an?

Zoho Assist hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Zoho Assist mobile Geräte?

Zoho Assist unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Zoho Assist?

Zoho Assist kann in folgende Anwendungen integriert werden:

Freshdesk, JIRA, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

F. Welche Varianten der Kundenbetreuung bietet Zoho Assist an?

Zoho Assist bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support